Rexall Direct Frequently Asked Questions

What is a maintenance medication?
Maintenance medications are those that a doctor has prescribed for regular (i.e. daily) use, and include, but are not limited to, drugs for diabetes, cholesterol, asthma, high blood pressure, hormone therapy and birth control. Drugs needed for an emergency, such as an antibiotic or a painkiller, are called acute or “emergency medications”.

Can Rexall Direct fill my emergency care prescriptions?
Yes, Rexall Direct provides emergency medications. However, if you need to take the medication immediately, you should go to your local pharmacy. Don't forget, Rexall Direct delivers your prescription to your door within 3 to 5 business days from receipt of your new prescription or authorization from your doctor.

What if I need to take my maintenance medication right away?
Ask your doctor for two prescriptions: one for a short-term supply and one for a 90-day supply. Have the short-term supply filled immediately at your local pharmacy, and send the 90-day supply prescription to Rexall Direct. Or, if you have an existing prescription, call 1-888-Rx-2-DOOR (1-888-792-3667) to have us transfer your prescription to Rexall Direct. Remember, it will take 3 to 5 business days to have your prescription delivered to you.

Can I order a narcotic prescription from Rexall Direct?
Yes, you can. However, by law, we must obtain a signature upon delivery. We must receive an original, written prescription from your doctor either faxed by your doctor’s office or mailed in by you.

How does my prescription get to Rexall Direct?
Your original or new prescriptions can be mailed to Rexall Direct (to the location which services your province). For faster service, your prescription may be telephoned or faxed by your doctor’s office to 1-800-561-DRMD (1-800-561-3763) or fax to 1-800-563-8934.

How do I pay Rexall Direct?
We accept all major drug plans. If you have a deductible or co-payment, do not have insurance, or wish to order any non-prescription items from Rexall Direct, we accept Visa, MasterCard and American Express. If you do not have a credit card, please call us to discuss other payment options.

Can I transfer my prescription from another pharmacy to Rexall Direct?
Yes. Transferring your prescriptions to Rexall Direct is fast and easy. You can use our on-line Prescription Transfer Request form or call us at 1-888-Rx-2-DOOR (1-888-792-3667), and let us take care of the rest. We will be happy to transfer your prescriptions to Rexall Direct.

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