Safely and Responsibly Navigating Through COVID-19

Rexall is proud to be a trusted healthcare partner for Canadians. We take great care in ensuring our products, services, and physical spaces reflect our commitment to improving health, one Canadian at a time. As Canadians navigate the uncertainty of COVID-19, Rexall will continue to deliver convenient health and wellness options in communities across Canada, supplementing in-store experiences with online and home delivery options to help Canadians through this time.

Customers and patients with chronic conditions using maintenance medications have access to home delivery for their prescription needs within 3-5 business days using Rexall Direct.

Please note: Provincial mandate restrictions may impact ability to provide supplies greater than 30 days, at this time. 90 days supply will still be provided, where available.

Rexall Takes Steps To Support Communities Across Canada During Covid-19

At Rexall, the health and safety of our employees, customers and patients remains a priority. As we work through COVID-19, Rexall will continue to focus on important actions such as:

  • Staff education on proper infection control processes
  • Frequent hand washing with soap/water or alcohol-based gel as outlined by Public Health Agency of Canada to prevent the spread of COVID-19
  • Routine and thorough cleaning protocols at our stores/facilities, disinfecting all high-touch areas.
  • Ensuring hand sanitizer is available for customers, patients and employees at multiple stations across each store
  • Ensuring employees and pharmacists have the information they need to stay healthy or to stay at home if they are feeling unwell
  • Cascading material related to COVID-19 to our store teams on a regular bases so that they can keep informed of the latest operations information
  • Working to ensure employees have access to masks in stores, in the event a member of the public self-monitored as positive for COVID-19
  • We have also encouraged social distancing and will continue to examine all measures to ensure the safety and health of our employees.

Partnering With Tia Health To Provide Access To Virtual Care For Employees, Customers And Patients

Rexall has partnered with Tia Health to launch a virtual care service for patients to help relieve the current burden on the acute healthcare system, specifically emergency rooms and hospitals. Patients will be able to talk to a doctor from the comfort of their homes by video chat or phone call and receive safe and effective medical care.

Virtual care is covered by the provincial health plan in Ontario (OHIP) and British Columbia (MSP), but not the other provinces. Patients with a valid Ontario or British Columbia health card will not be charged. Patients in other provinces will receive a receipt that may be reimbursed through a health spending account or other private insurance.

Rexall is making this service available free of charge for its employees.

To learn more about how Rexall is navigating safely through COVID-19, visit Rexall.ca/covid-19

Frequently Asked Questions

Refer to our full Frequently Asked Questions page for more information.

How do I pay for my medication?

At Rexall Direct we accept all major drug plans and major credit cards. (cash, cheque, and interact is not accepted at this time). Add your credit card to your Rexall Direct profile for easy payment. You will also be called and provided with the total amount of your order, prior to payment.

Will I be able to review the total for my order before I make a payment?

If your prescription order has an amount to be paid, you will be contacted by a Rexall Direct representative to be informed of the amount, prior to making any payment. At this point you have the option to change or cancel your request.

How long will it take to get my medication?

All prescription orders are delivered to anywhere within Canada within 3 – 5 business days. Please note that any delay with Canada Post or Purolator is outside the control of Rexall Direct.

Can I track my order?

Yes! All Rexall Direct locations provide email tracking and most provide text SMS tracking options. Ensure to include your phone number and email address when creating your profile.

What is the difference between Rexall and Rexall Direct?

Rexall Direct is the mail order division of Rexall. Our Rexall Direct locations allow for long distance delivery of medications across Canada.

What do I do if I need my medication today?

You can bring your prescription to your local pharmacy and pick up your medication in person. Some local Rexall pharmacies offer same day delivery. Call your local pharmacist to learn more.

Do I have to sign for my delivery to receive my medication?

To continue the practice of Social Distancing during the COVID-19 pandemic, we have temporarily removed the requirement to sign for your delivery.

Do you deliver biological medications and medications that require refrigeration?

Yes. At Rexall Direct we have the ability to expense biological medications and the appropriate packaging and cold chain processes to delivery refrigeration medication. Please note that refrigerated medications are not shipped out on Thursdays or Fridays.