Frequently Asked Questions

    Using Your Online Account

  • Registration is quick and easy. Click on the Get Started button available below and provide your personal information to set up your Online Account.

    Get Started
  • You can request a new prescription in two ways:

    Option 1: Have your doctor fax us your prescription. This is the quickest and most preferred method.

    Option 2: Complete and print an online form, attach your original prescription and mail it to the address indicated on the top of the form.

  • You can request a prescription refill by selecting the Prescription Refill section within your Online Account or call us at 1-888-Rx-2-DOOR (1-888-792-3667).

  • You can use our online Prescription Transfer Request from your Online Rexall Direct Account or call us at 1-888-Rx-2-DOOR (1-888-792-3667) and let us take care of the rest.

  • You can add and manage your dependents up to the age of 18. Due to patient confidentiality, all adults over the age of 18 must create their own Rexall Direct account.

  • Visit the Contact Us page and complete the online form. Our team will respond and action your inquiry as soon as possible.

  • Visit our Terms of Use page for details on how Rexall Direct ensures your privacy and confidentiality.

    Filling Your Prescriptions

  • Maintenance medications are those drugs that a doctor has prescribed for regular and ongoing use, and include, but are not limited to, drugs for diabetes, cholesterol, asthma, high blood pressure, hormone therapy and birth control. Drugs needed for an emergency, such as an antibiotic or a painkiller, are called acute medications.

  • Yes, Rexall Direct can fill your acute medications. Speak with your Rexall Pharmacist to discuss the best option for you.

  • No, your prescription must be faxed by your doctor's office to 1-800-563-8934 or telephoned by your doctor's office to 1-800-561-DRMD (1-800-561-3763). To comply with legislation, your doctor’s office must retain the original prescription on file.

  • Yes, transferring your prescriptions to Rexall Direct is fast and easy. You can use our online Prescription Transfer Request from your Online Rexall Direct Account or call us at 1-888-Rx-2-DOOR (1-888-792-3667) and let us take care of the rest.

  • Yes, we can fill narcotic medications. For specific details regarding narcotic deliveries in your province of residence, please contact Rexall Direct at 1-888-Rx-2-DOOR (1-888-792-3667).

  • Our Pharmacists are always available to speak with you whether it’s regarding your prescription needs or to help answer your health-related questions. You can connect with us anytime during our hours of operation by calling 1-888-Rx-2-DOOR (1-888-792-3667) or visiting the Contact Us page.

  • A Rexall Pharmacist will provide counselling on all new prescriptions. In BC, a Rexall Pharmacist will also provide counselling on refill prescriptions.

  • Rexall Direct offers comprehensive medication reviews, follow ups, compliance packaging, answer medication related questions and provide support on disease management and overall wellbeing. Visit Our Services to learn more.

    Getting Your Prescriptions

  • Yes, your privacy is important to us. Your medication is delivered in discrete packaging with only your mailing information identified. To maintain confidentiality, there is no reference made to your prescription or the details related to its contents on the outside packaging.

  • Delivery is FREE within Canada.

  • Rexall Direct offers flexible shipment to your home or office. For more information about delivery, contact your Rexall Direct Pharmacist.

  • Any request received before 12:00pm local time can be delivered to anywhere in Canada by the next business day. Some exclusions may apply.

    Exclusions to next day delivery: Requests for cold chain or specialty medications, missing or outdated payment or account details, and third party courier disruptions or remote area limitations may cause delays to your delivery

  • Contact your Rexall Direct Pharmacy to discuss delivery options and how to get your medication when you need it.

  • Yes, you can track your medication delivery by email or text once you receive your shipping confirmation. Ensure to keep your phone number and email address updated in your profile.

  • Yes, special care is taken to ensure appropriate packaging and preserving the cold chain shipping, including biological medications. We follow strict policies and procedures for handling and shipping of these medications.

  • In order to safeguard your medication(s) and to comply with provincial regulations, a signature is required upon receipt of your unmarked, tamper-resistant package (please note that children under the age of 18 cannot accept delivery of a package). If no one is available to accept the package, a delivery notice card will be left to advise you that the item is available for pickup at your designated postal outlet. The item will be held at the post office for 5 to 15 calendar days after which time it will be returned to us.

  • No, once medication has been dispensed and shipped, it will not be able to be returned. If you have any questions about your medications, please call 1-888-RX-2-DOOR

    Paying For Your Prescriptions

  • We accept all third party insurance and provincial plans. Your Online Rexall Direct Account will include a section to securely add and manage your payment information. Add your credit card to your Rexall Direct profile for easy payment.

  • We accept all major credit cards including Visa, MasterCard, and American Express. We also accept Visa Debit or MasterCard Debit. Please note that all payment processing is secured and will not be stored as per Payment Card Industry standards. Cash, cheque, and Interac are not accepted.

  • Rexall Direct will accept Visa or MasterCard debit or a pre-paid credit card. Pre-paid credit cards can be obtained at any major Retailers including Rexall.

  • The payment information you provide will be validated and securely stored for payment processing in a secure database located within a highly restricted network segment behind multiple firewalls. Both Rexall Direct and Bambora are fully compliant with all requirements of the PCI Data Security Standard.

  • A Rexall Pharmacist will contact you to discuss any copay amounts before charging your credit card.