Last update: March 3, 2021
Rexall Direct® (hereinafter referred to as the “Rexall Direct® Services”) is a home delivery service that is available to residents of Canada, excluding Quebec, which is administered by Rexall through certain pharmacies owned or operated by Rexall under the trademarks Rexall® and Rexall Direct® (collectively referred to as the “Rexall Pharmacy(ies)”) by licensed pharmacists (the “Rexall Pharmacist(s)”).
You are entitled to have access to the Rexall Direct® Site because you are a customer of one of the Rexall Pharmacies operated by Rexall as part of the Rexall Direct® Services. Through the Rexall Direct® Site, you will be able to record, access and change your Personal Information or if you are a caregiver, the Personal Information of your dependent, and request prescription fills, refills and transfers.
By using the Rexall Direct® Site, you will receive Rexall Direct® Services from a Rexall pharmacy licensed to operate in the province where such Rexall pharmacy is physically located.
For more information about Rexall Direct and the Rexall Direct Services, please read our FAQ.
If you choose to share your account identifiers with your caregiver or other person(s) who will manage your personal account on your behalf, you are responsible for all actions taken by such person(s) with respect to the use of your account. The person(s) with whom you share your account identifiers will have full access to your personal account and will be able to modify your account and make requests to Rexall through your account. Rexall will assume that any modifications to your account and any requests made to Rexall (for example, a request to transfer or a request to fill or refill your prescription) are being made by you or on your behalf by an authorized individual. Rexall will not be liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your disclosure of your account identifiers or the use of the Rexall Direct® site by a person whom you share your account identifiers or authorize to access your personal account.
In registering for a personal account, you or your caregiver will be providing Rexall with Personal Information. You authorize Rexall to collect and use all information provided by you or your caregiver in connection with your registration and for your use of the Rexall Direct® Site in order to administer, maintain and improve their functioning. Your Personal Information will be disclosed to agents and/or third-party services providers of Rexall that are responsible for the administration and maintenance of the Rexall Direct® Site. Rexall will not be responsible for the accuracy, maintenance or use of any information you provide, nor be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your provision of any information to Rexall through the use of the Rexall Direct® site.
Use of Rexall Direct® Site
The Rexall Direct® Site is intended for Canadian residents (excluding Quebec). The Rexall Direct® Site is not intended for any person under the age of 14 and we do not knowingly collect Personal Information from children under the age of 14. We do not allow children under the age of 14 to enroll in the Rexall Direct® Site. A caregiver may enroll in the Rexall Direct® Site on behalf of a child who is under the age of majority. A user of the Rexall Direct® Site who is capable of making their own decisions and who has not yet reached the age of majority in their province of residence may choose not to give their caregiver access to some of their information such as their prescription name, last fill date, quantity/supply, pharmacy location, and prescribing physician.
Access to Personal Information
Through the Rexall Direct® Site, you or your caregiver, as applicable, will be able to record, access and change your Personal Information. You or your caregiver, as applicable can also use the online services to request a transfer of your prescription to the applicable Rexall Pharmacy, and to request a fill of a new prescription or refill of an existing prescription. Access to your Personal Information is being provided for general informational and record-keeping purposes or to permit you to, for example, request a fill, refill or transfer of a prescription. The Personal Information that you or your caregiver, as applicable can access does not, nor is it intended to be construed as medical, legal, or other professional advice or opinion, or represent your comprehensive or complete medical history.
Rexall does not recommend or endorse any specific tests, products, procedures, opinions or other information that may be mentioned on the Rexall Direct® Site.
The content of the Rexall Direct® site is not intended to replace or substitute the advice of your physician, your pharmacist or other qualified healthcare professional. You or your caregiver, as applicable should speak to a Rexall pharmacist or your other own healthcare professionals, who are the best source of information regarding your health-related questions. Absolutely no information contained or accessible through the sites should be construed as taking the place of your physician’s or other qualified healthcare professionals’ advice. Rexall is not responsible for any reliance or decisions made by you based on the information available on or through the Rexall Direct® site.
Do not use the information contained in the Rexall Direct® site to diagnose or treat a medical condition or health problem. You should never disregard or delay seeking medical advice because of something that you have seen on the Rexall Direct® site or any other websites or applications.
If you think you have a medical emergency, call 911 immediately.
If you or your caregiver, as applicable believe that there is an error in your personal information, inform a Rexall pharmacist of this error immediately by contacting 1-888-792-3667.
All material available through the Rexall Direct® Site including, but not limited to, pictures, illustrations, designs, icons, text, audio clips, video clips, names, trade-marks, trade names, product and clinical information, software and logos (collectively, the “Content”) and all intellectual property rights therein, are owned, controlled, or licensed by Rexall or other individuals or organizations and are protected by worldwide intellectual property laws. You or your caregiver, as applicable may use Content for your personal use for non-commercial purposes but no modification or further reproduction of Content is permitted. The Content may not otherwise be copied, downloaded, reproduced, deleted, modified, republished, retransmitted, displayed, or used to create derivative works or performances without the express written permission of Rexall Pharmacy Group ULC or the respective owner of such Content, as applicable. All other rights reserved. Except as expressly provided above, nothing contained herein shall be construed as conferring upon you any license or right in the Content.
Names, trademarks, trade names, trade dress, logos and products of Rexall are protected by trademark laws and may not be used for advertising or publicity purposes, or to indicate any affiliation with or endorsement by Rexall, except with the express written permission of Rexall Pharmacy Group ULC. Other product, service and company names mentioned on the Rexall Direct® Site are for identification purposes only and may be trademarks of their respective owners.
All software and technology used on the Rexall Direct® Site is the property of Rexall and protected by Canadian and worldwide copyright laws. The Content may only be used for promotion or selling purposes with the written consent of Rexall Pharmacy Group ULC. Any use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Content is strictly prohibited. Reverse engineering and data-mining of the services offered through the Rexall Direct® Site are serious offenses and legal action will be taken against any violation.
While using the Rexall Direct® Site, you and your caregiver, as applicable agree not to: (i) interfere with other users’ use of the Rexall Direct® Site; (ii) transmit any files which may contain viruses, or other contaminating or destructive properties; (iii) post or transmit material for advertising or commercial purposes; (iv) impersonate or misrepresent your affiliation with any person or entity; (v) post or transmit any content which may injure, disparages or constitutes defamation or libel of any third party; or (vi) post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic or profane material or any material that constitutes or encourages criminal conduct or that violates any law.
Rexall reserves the right to take any steps it deems necessary to prevent or restrain any unauthorized or prohibited access or use of the Rexall Direct® Site, including without limitation, taking legal action, or suspending or terminating your access without notice.
Disclaimer of Warranties
The Rexall Direct® site, including any personal information accessed through the Rexall Direct® site, or any other content made available on or through the Rexall Direct® site, is provided on an "As is" and "As available" basis. To the maximum extent permitted by law, Rexall expressly disclaims all warranties and conditions of any kind, express, implied or collateral, including without limitation any warranty of merchantability, fitness for a particular purpose or non-infringement.
Rexall does not warrant the accuracy or completeness of any personal information or any other content accessed through the Rexall Direct® site. Information that is periodically updated may not be current at the moment you visit the Rexall Direct® site and may contain errors.
Rexall makes no warranty that the Rexall Direct® site will meet your requirements; that these services will be uninterrupted, timely, secure, or error free; that messages or requests will be delivered; that defects will be corrected; or that the Rexall Direct® site is free of viruses or other harmful components.
Your use of the Rexall Direct® site and the content is at your sole risk. You are responsible for verifying any personal information or other content before relying on it. For greater certainty, you agree that all risk associated with the use of, or reliance on, any personal information or content of the Rexall Direct® site, rests with you. You further agree that Rexall will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with your use of, or reliance on, any personal information or content of the Rexall Direct® site.
In no event will Rexall be liable for any damages whatsoever, including but not limited to direct, indirect, incidental, punitive, and consequential damages arising out of the use, inability to use, or the results of use of the Rexall Direct® site, any websites linked to the Rexall Direct® site, the content of the Rexall Direct® site or the personal information accessible on the Rexall Direct® site or sites linked to the Rexall Direct® site, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. To the extent permitted by law, in no event will Rexall or any other party involved in creating, producing, or delivering the Rexall Direct® site be liable to you in any manner whatsoever for any design made or action or non-action taken by you in reliance upon the personal information accessible or content provided through the Rexall Direct® site.
The section titles are for convenience only and have no legal or contractual effect.
Rexall Support Centre
Rexall Pharmacy Group ULC
2300 Meadowvale Blvd